How can complaints lead to improvement?

  The Significance of Complaints Management If you have survived a serious complaint situation in your RTO you probably now respond in one of two ways. You either live in fear of it happening again or perhaps despite how arduous it was you have learnt from the experience, take a proactive approach to managing compliance across your RTO and ensure you are equipped for unexpected issues. It is almost certain …
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What is the keystone in your learning programs?

A keystone is the middle stone in an arched structure. It can be thought of as the central principle in a system, the foundation on which other parts of the system rely. What is the keystone in your learning programs, is it your pedagogy? The desire to see your students become successful learners equipped with appropriate skills and knowledge for the workplace should be the central goal of your RTO. …
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The Student Experience Approach to Auditing: What Does It Mean for Your RTO?

What is the “Student Experience Approach” to Auditing? The regulator is moving towards using an audit model that is structured around the key phases of the student’s engagement with your RTO. The phases are: Marketing and recruitment Enrolment Support and progression Training and assessment, and Completion. Each of these key phases is mapped to the Standards for RTOs 2015 and of course the auditors will be reviewing your policies and …
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The key to good quality training!

        What’s the key to good quality training I hear you ask? We will share some of our ideas to this question below. When you think about it, you probably have all the answers yourselves already but sometimes it’s helpful to be reminded. We often find ourselves in environments where we feel restrained by the expectations and practices of the RTO or perhaps you have not reflected …
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Catch up on compliance news for 2016

  Are you ready for 2017? Christmas is just around the corner, your social calendar is full, your 2017 to-do list is already growing – but you really need to catch up with all the regulatory and compliance news from 2016 before the holiday season begins….. So what can you do to ease your mind and your list? Well, we thought that you might just find time for a quick …
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A Systematic Model for Professional Development

Developing a systematic approach to professional development in RTOs A few weeks ago I was watching an ASQA webinar about one of their strategic reviews.  ASQA presenters mentioned a broad reaching  recommendation regarding professional development that grabbed my attention. Here it is. RTOs enhance their ongoing professional development by: providing advice on relevant professional development for trainers and assessors, and investigating more systematic models that will assist trainers and assessors …
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Learning Organisations: How they keep up with Regulatory Change.

Can you learn faster than other RTOs to ensure that you remain compliant and competitive? Is your RTO a learning organisation? Are you ready to respond to changing needs and external challenges and remain competitive? Karash (2002) stated that a ‘learning organisation’ is one in which people at all levels, individually and collectively, are continually increasing their capacity to produce results they really care about’. Earlier this year we wrote …
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5 reasons to review your RTO’s compliance management

  Are you being proactive? Is compliance management an integral part of your RTO business? Are you being proactive or reactive in your approach? A good governance system enables management to achieve the vision and goals of the organisation and at the same time ensure that the needs of the many stakeholders are met…….The system should incorporate clear policies and processes, information about your organisational structure, and systems to manage …
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The 3 essential steps to a Happy New Year in your RTO

Christmas is fast approaching and so are The new Standards for Registered Training Organisations Your social calendar is full, you have a million things to do in your RTO (and at home), but the holidays are nearly here. And you know that the new Standards for RTOs is just around the corner. In fact the new Standards for Registered Training Organisations 2015 will take effect from January 1 2015 for new RTOs or April 1 …
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How to provide effective distance or e-learning programs

Are your distance or e-learning options effective? What makes for an effective distance or e-learning experience? Great question. It is certainly a growth sector with distance and e-learning options popping up all over the place. The technology has certainly improved over the past few years and offers a much richer learning experience, but the education providers seem to be dragging their feet. The good, the bad, and the… Over the last few …
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