Providing a Quality Student Experience

 What is the Student Experience? The best way to learn is by experience, right? But sometimes this can be tough because we often make mistakes as we learn and acquiring new skills and knowledge can take time. Providing opportunities to practice skills and try out new knowledge is a core part of the approach to the training in the VET sector so that our students gain the confidence they need to …
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Break down the silos – it will be good for your business

Break down the silos – it will be good for business! The themes of team, collaboration and community often underpin our writings and have been the focus of our recent videos and podcasts. Why? Because we see so many organisations not operating as effectively as they could be because staff sit in their teams or ‘silos’ and don’t have the opportunity to explore how their role fits with the purpose …
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What’s good for your RTO’s business?

  The things we have learned This week we launched our ‘Good for Business’ month. To kick the month off we filmed a video and discussed our reflections on the lessons we have learned from working with RTOs over the past 13 years. The Learning Community has worked side by side with RTO owners and staff in so many different aspects of operations and management. We have helped set up …
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Audit is not a dirty word. No really, it’s not!!!

Audit is not something to fear. The Learning Community has worked with many RTO businesses over the years and every one of those RTOs feared the words ‘audit’ and ‘auditor’! Even we have been guilty of this fear. Many years ago we arrived at an RTO where we were working as consultants and were greeted at the front desk with this welcome: ‘You are the auditors aren’t you?’ Our reply …
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How can complaints lead to improvement?

  The Significance of Complaints Management If you have survived a serious complaint situation in your RTO you probably now respond in one of two ways. You either live in fear of it happening again or perhaps despite how arduous it was you have learnt from the experience, take a proactive approach to managing compliance across your RTO and ensure you are equipped for unexpected issues. It is almost certain …
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Why does compliance matter?

Why does compliance matter? Compliance is the air that we breathe in the VET world. It is such an integral part of our day to day operations and yet sometimes it seems that it gets in the way of business effectiveness. Perhaps one of the reasons is that effective compliance management requires more than a shift in the organisation’s policies and procedures. It also relies on a shift in culture …
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What is the keystone in your learning programs?

A keystone is the middle stone in an arched structure. It can be thought of as the central principle in a system, the foundation on which other parts of the system rely. What is the keystone in your learning programs, is it your pedagogy? The desire to see your students become successful learners equipped with appropriate skills and knowledge for the workplace should be the central goal of your RTO. …
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The Student Experience Approach to Auditing: What Does It Mean for Your RTO?

What is the “Student Experience Approach” to Auditing? The regulator is moving towards using an audit model that is structured around the key phases of the student’s engagement with your RTO. The phases are: Marketing and recruitment Enrolment Support and progression Training and assessment, and Completion. Each of these key phases is mapped to the Standards for RTOs 2015 and of course the auditors will be reviewing your policies and …
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The key to good quality training!

        What’s the key to good quality training I hear you ask? We will share some of our ideas to this question below. When you think about it, you probably have all the answers yourselves already but sometimes it’s helpful to be reminded. We often find ourselves in environments where we feel restrained by the expectations and practices of the RTO or perhaps you have not reflected …
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Catch up on compliance news for 2016

  Are you ready for 2017? Christmas is just around the corner, your social calendar is full, your 2017 to-do list is already growing – but you really need to catch up with all the regulatory and compliance news from 2016 before the holiday season begins….. So what can you do to ease your mind and your list? Well, we thought that you might just find time for a quick …
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