Audit is not a dirty word. No really, it’s not!!!

Audit is not something to fear. The Learning Community has worked with many RTO businesses over the years and every one of those RTOs feared the words ‘audit’ and ‘auditor’! Even we have been guilty of this fear. Many years ago we arrived at an RTO where we were working as consultants and were greeted at the front desk with this welcome: ‘You are the auditors aren’t you?’ Our reply …
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Is your RTO a Learning Organisation?

Do you encourage a culture of learning in your RTO business? Is the culture of your RTO a regular topic of discussion? Do you talk about the culture of the organisation? Have you ever thought about why some RTOs perform better than others, even if they have similar demographic, facilities, funding and opportunity? Are you willing to accept and learn from your mistakes and be transparent about the need for …
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How can complaints lead to improvement?

  The Significance of Complaints Management If you have survived a serious complaint situation in your RTO you probably now respond in one of two ways. You either live in fear of it happening again or perhaps despite how arduous it was you have learnt from the experience, take a proactive approach to managing compliance across your RTO and ensure you are equipped for unexpected issues. It is almost certain …
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Why does compliance matter?

Why does compliance matter? Compliance is the air that we breathe in the VET world. It is such an integral part of our day to day operations and yet sometimes it seems that it gets in the way of business effectiveness. Perhaps one of the reasons is that effective compliance management requires more than a shift in the organisation’s policies and procedures. It also relies on a shift in culture …
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What are the 5 areas you should focus on to build capability in your RTO?

                Building Capacity is Being Prepared For What Lies Ahead How do you go about building capability in your RTO in the midst of so much change in the VET sector?  Our social media focus over the next 5 weeks will be on building capability. So, we thought we would kick it off with a blog post to outline our thinking on the …
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Assessment Validation: getting it done and making the most of it!

Making the Most of Assessment Validation I was reminded the other day that in just under 12 months, all ASQA registered RTOs that were already operating as at 1 January, 2015, should have validated 50% of all training products on their scope of registration. Why? Well the ‘compliance’ answer is that Clause 1.10 (of the Standards for RTOs 2015) states that ‘each training product is validated at least once every …
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Quality Improvement- It must be a team effort!

  Quality Improvement Over the past few months we have been writing about critical reflection on your RTO’s practice in terms of the student experience, the learning environment and pedagogy or teaching practice. The reflection process is beneficial in itself if the RTO team is encouraged to contribute to reflection and review of current practices. But of course, the key purpose is to identify areas for quality improvement and to …
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The Student Experience Approach to Auditing: What Does It Mean for Your RTO?

What is the “Student Experience Approach” to Auditing? The regulator is moving towards using an audit model that is structured around the key phases of the student’s engagement with your RTO. The phases are: Marketing and recruitment Enrolment Support and progression Training and assessment, and Completion. Each of these key phases is mapped to the Standards for RTOs 2015 and of course the auditors will be reviewing your policies and …
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The key to good quality training!

        What’s the key to good quality training I hear you ask? We will share some of our ideas to this question below. When you think about it, you probably have all the answers yourselves already but sometimes it’s helpful to be reminded. We often find ourselves in environments where we feel restrained by the expectations and practices of the RTO or perhaps you have not reflected …
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Catch up on compliance news for 2016

  Are you ready for 2017? Christmas is just around the corner, your social calendar is full, your 2017 to-do list is already growing – but you really need to catch up with all the regulatory and compliance news from 2016 before the holiday season begins….. So what can you do to ease your mind and your list? Well, we thought that you might just find time for a quick …
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