Audit is not a dirty word. No really, it’s not!!!

Audit is not something to fear. The Learning Community has worked with many RTO businesses over the years and every one of those RTOs feared the words ‘audit’ and ‘auditor’! Even we have been guilty of this fear. Many years ago we arrived at an RTO where we were working as consultants and were greeted at the front desk with this welcome: ‘You are the auditors aren’t you?’ Our reply …
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Is your RTO a Learning Organisation?

Do you encourage a culture of learning in your RTO business? Is the culture of your RTO a regular topic of discussion? Do you talk about the culture of the organisation? Have you ever thought about why some RTOs perform better than others, even if they have similar demographic, facilities, funding and opportunity? Are you willing to accept and learn from your mistakes and be transparent about the need for …
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How can complaints lead to improvement?

  The Significance of Complaints Management If you have survived a serious complaint situation in your RTO you probably now respond in one of two ways. You either live in fear of it happening again or perhaps despite how arduous it was you have learnt from the experience, take a proactive approach to managing compliance across your RTO and ensure you are equipped for unexpected issues. It is almost certain …
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Why does compliance matter?

Why does compliance matter? Compliance is the air that we breathe in the VET world. It is such an integral part of our day to day operations and yet sometimes it seems that it gets in the way of business effectiveness. Perhaps one of the reasons is that effective compliance management requires more than a shift in the organisation’s policies and procedures. It also relies on a shift in culture …
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Do you use coaching to maintain leadership effectiveness?

  Leadership Effectiveness – a Mandate for all Leaders Whatever organisation you lead, whatever community you serve, leaders all have the same key mandates in common. They are expected to be exceptional people who set an inspiring vision and lead others to follow that path. We know that RTOs thrive under great leadership. However maintaining leadership effectiveness in the ever changing world of vocational education is becoming increasingly more complex …
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What are the 5 areas you should focus on to build capability in your RTO?

                Building Capacity is Being Prepared For What Lies Ahead How do you go about building capability in your RTO in the midst of so much change in the VET sector?  Our social media focus over the next 5 weeks will be on building capability. So, we thought we would kick it off with a blog post to outline our thinking on the …
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What is the keystone in your learning programs?

A keystone is the middle stone in an arched structure. It can be thought of as the central principle in a system, the foundation on which other parts of the system rely. What is the keystone in your learning programs, is it your pedagogy? The desire to see your students become successful learners equipped with appropriate skills and knowledge for the workplace should be the central goal of your RTO. …
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The Student Experience Approach to Auditing: What Does It Mean for Your RTO?

What is the “Student Experience Approach” to Auditing? The regulator is moving towards using an audit model that is structured around the key phases of the student’s engagement with your RTO. The phases are: Marketing and recruitment Enrolment Support and progression Training and assessment, and Completion. Each of these key phases is mapped to the Standards for RTOs 2015 and of course the auditors will be reviewing your policies and …
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The key to good quality training!

        What’s the key to good quality training I hear you ask? We will share some of our ideas to this question below. When you think about it, you probably have all the answers yourselves already but sometimes it’s helpful to be reminded. We often find ourselves in environments where we feel restrained by the expectations and practices of the RTO or perhaps you have not reflected …
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A Systematic Model for Professional Development

Developing a systematic approach to professional development in RTOs A few weeks ago I was watching an ASQA webinar about one of their strategic reviews.  ASQA presenters mentioned a broad reaching  recommendation regarding professional development that grabbed my attention. Here it is. RTOs enhance their ongoing professional development by: providing advice on relevant professional development for trainers and assessors, and investigating more systematic models that will assist trainers and assessors …
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