ASQA and Training Providers: Can they form quality partnerships?

Karen and I attended the ASQA Training Provider Briefing in Sydney the other day. Frankly we found the session to be uninspiring. But even more concerning, the tone of the session, as set by the Chief Commissioner, was defensive. His comments were also negative when referring to recent recommendations for change in the sector. At a time when there is so much talk about quality and a call for ASQA …
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3 Good Reasons to Buy our Book ‘The Essential Guide to Building a Successful RTO’

If you have been following us this year you will know that we devoted quite a bit of time to writing our book ‘The Essential Guide to Building a Successful RTO’. The book is now available and we would love you to use it in your RTO. So here are 3 good reasons why we believe you need to buy it right now! 1. Quality improvement and continuous improvement will …
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The Essential Guide to Building A Successful RTO – Coming Soon

We are very much looking forward to sharing our new book with you.  ‘The Essential Guide to Building A Successful RTO’ will be available at the end of this month and is ready for pre- order on websites including Amazon. As we prepare for the launch we have been thinking back on why we wrote the book and its predecessor back in 2014. Firstly, the RTO world is full of …
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Future Skill Trends and Implications for the VET sector

Skill development and delivery of training and assessment has certainly been a hot topic in recent years as we face major changes in the way businesses work. Some of the key challenges include the changing growth industries, globalisation, the influence of technology, the reduction in manufacturing and a shift to service based industries, a mobile labour market, and in Australia, an ageing work force… Just how will we work in …
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Why is assessment so difficult to get right?

And why are the regulators so concerned about the quality of assessment in the VET sector? According to ASQA … The primary risk for ASQA to manage is an RTO certifying that a person has competencies that do not reflect his/her skills, knowledge and attitudes. The potential damage flows not just to the individual, but to employers, and the wider community (ASQA Regulatory Risk Framework, Version 1.0 April 2016). So …
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Providing a Quality Student Experience

 What is the Student Experience? The best way to learn is by experience, right? But sometimes this can be tough because we often make mistakes as we learn and acquiring new skills and knowledge can take time. Providing opportunities to practice skills and try out new knowledge is a core part of the approach to the training in the VET sector so that our students gain the confidence they need to …
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Break down the silos – it will be good for your business

Break down the silos – it will be good for business! The themes of team, collaboration and community often underpin our writings and have been the focus of our recent videos and podcasts. Why? Because we see so many organisations not operating as effectively as they could be because staff sit in their teams or ‘silos’ and don’t have the opportunity to explore how their role fits with the purpose …
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What’s good for your RTO’s business?

  The things we have learned This week we launched our ‘Good for Business’ month. To kick the month off we filmed a video and discussed our reflections on the lessons we have learned from working with RTOs over the past 13 years. The Learning Community has worked side by side with RTO owners and staff in so many different aspects of operations and management. We have helped set up …
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Audit is not a dirty word. No really, it’s not!!!

Audit is not something to fear. The Learning Community has worked with many RTO businesses over the years and every one of those RTOs feared the words ‘audit’ and ‘auditor’! Even we have been guilty of this fear. Many years ago we arrived at an RTO where we were working as consultants and were greeted at the front desk with this welcome: ‘You are the auditors aren’t you?’ Our reply …
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How can complaints lead to improvement?

  The Significance of Complaints Management If you have survived a serious complaint situation in your RTO you probably now respond in one of two ways. You either live in fear of it happening again or perhaps despite how arduous it was you have learnt from the experience, take a proactive approach to managing compliance across your RTO and ensure you are equipped for unexpected issues. It is almost certain …
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