Providing a Quality Student Experience

 What is the Student Experience? The best way to learn is by experience, right? But sometimes this can be tough because we often make mistakes as we learn and acquiring new skills and knowledge can take time. Providing opportunities to practice skills and try out new knowledge is a core part of the approach to the training in the VET sector so that our students gain the confidence they need to …
read more

Break down the silos – it will be good for your business

Break down the silos – it will be good for business! The themes of team, collaboration and community often underpin our writings and have been the focus of our recent videos and podcasts. Why? Because we see so many organisations not operating as effectively as they could be because staff sit in their teams or ‘silos’ and don’t have the opportunity to explore how their role fits with the purpose …
read more

What’s good for your RTO’s business?

  The things we have learned This week we launched our ‘Good for Business’ month. To kick the month off we filmed a video and discussed our reflections on the lessons we have learned from working with RTOs over the past 13 years. The Learning Community has worked side by side with RTO owners and staff in so many different aspects of operations and management. We have helped set up …
read more

Six Simple Steps to Take Action and Hit the Ground Running

Did you make any New Year resolutions? What were they? Getting fit, finding better work life balance or learning something new often tops the list. Alongside these resolutions you also have to focus on achieving your RTO’s vision and the strategic, operational or training/assessment goals. These goals are important because achieving them can give meaning to your day to day role. One of the biggest problems with plans is that …
read more

Audit is not a dirty word. No really, it’s not!!!

Audit is not something to fear. The Learning Community has worked with many RTO businesses over the years and every one of those RTOs feared the words ‘audit’ and ‘auditor’! Even we have been guilty of this fear. Many years ago we arrived at an RTO where we were working as consultants and were greeted at the front desk with this welcome: ‘You are the auditors aren’t you?’ Our reply …
read more

Is your RTO a Learning Organisation?

Do you encourage a culture of learning in your RTO business? Is the culture of your RTO a regular topic of discussion? Do you talk about the culture of the organisation? Have you ever thought about why some RTOs perform better than others, even if they have similar demographic, facilities, funding and opportunity? Are you willing to accept and learn from your mistakes and be transparent about the need for …
read more

How can complaints lead to improvement?

  The Significance of Complaints Management If you have survived a serious complaint situation in your RTO you probably now respond in one of two ways. You either live in fear of it happening again or perhaps despite how arduous it was you have learnt from the experience, take a proactive approach to managing compliance across your RTO and ensure you are equipped for unexpected issues. It is almost certain …
read more

Why does compliance matter?

Why does compliance matter? Compliance is the air that we breathe in the VET world. It is such an integral part of our day to day operations and yet sometimes it seems that it gets in the way of business effectiveness. Perhaps one of the reasons is that effective compliance management requires more than a shift in the organisation’s policies and procedures. It also relies on a shift in culture …
read more

Do you use coaching to maintain leadership effectiveness?

  Leadership Effectiveness – a Mandate for all Leaders Whatever organisation you lead, whatever community you serve, leaders all have the same key mandates in common. They are expected to be exceptional people who set an inspiring vision and lead others to follow that path. We know that RTOs thrive under great leadership. However maintaining leadership effectiveness in the ever changing world of vocational education is becoming increasingly more complex …
read more

What are the 5 areas you should focus on to build capability in your RTO?

                Building Capacity is Being Prepared For What Lies Ahead How do you go about building capability in your RTO in the midst of so much change in the VET sector?  Our social media focus over the next 5 weeks will be on building capability. So, we thought we would kick it off with a blog post to outline our thinking on the …
read more